Shipping Privacy | Customer Service | Refunds

Shipping and Delivery Policy

All of our orders are delivered by a voucher system. Upon successful transaction through the shopping cart your order will be booked & checked by one of our travel agents and vouchers will be delivered via email for redemption. Your booking is not confirmed until you have received your vouchers.

Customer Service Policy

Mad Travel Shop Online is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are current and available and pricing is true and correct. Standard delivery timeframes are between 1-3 days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please view our terms and conditions on checkout for this information

Privacy Policy

Mad Travel Shop Online is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Mad Travel Shop Online uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Mad Travel Shop Online only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Mad Travel Shop Online your financial details are passed through a secure server ( ANZ E-Gate payments portal) using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard.